Last updated: Thursday 3rd July 2025
SHYFT AGENCY - Privacy Policy
SHYFT Agency (“we,” “our,” “us”) respects your privacy and is committed to protecting personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us, use our services, or visit our website.
1. What Information We Collect
We may collect personal information including:
Full name
Contact details (address, email, phone)
Date of birth
Emergency contact details
Employment history and qualifications (for staff/contractors)
ABN or business details (for contractors)
Payment and billing information
Records of interactions with us (including emails, forms, chats, bookings)
Website usage data (IP address, browser type, usage patterns)
We may also collect sensitive information with your consent, such as:
Health-related information if relevant to staff placement or safety requirements.
2. How We Collect Personal Information
We collect personal information:
Directly from you (via forms, online bookings, email, phone)
When you use our website or online booking platform
From staff and contractors during onboarding
From client clinics requesting staff bookings
From third parties with your consent
3. Why We Collect and Use Your Information
We use your information to:
Provide and manage our staffing and booking services
Process payments and billing
Match staff with appropriate client clinics
Verify identity and qualifications of staff
Manage staff placements and rosters
Maintain safety and legal compliance
Communicate important updates, reminders, and confirmations
Respond to inquiries and support requests
Improve our services and website
We will only use your personal information for these purposes or as required by law.
4. Disclosure of Personal Information
We may share your information with:
Clinics or businesses using our staffing services (for placement and coordination)
Staff members or contractors you book (for shift details)
Payment processors and financial institutions
IT and website service providers
Regulatory bodies if required by law
Our professional advisers (e.g. accountants, lawyers)
We will not sell your personal information to third parties.
5. Data Storage and Security
We store your information securely using industry-standard measures to protect against loss, misuse, unauthorised access, alteration, or disclosure.
Measures include:
Password-protected systems
Secure payment gateways
Encryption where applicable
Staff training on confidentiality obligations
However, no system is completely secure. You share information at your own risk.
6. Confidentiality Obligations for Staff and Clients
All staff engaged through Cover Haus Agency are required to maintain strict confidentiality about client information, patient records, and clinic procedures.
Clients also agree to respect staff personal information and agency records.
Breach of confidentiality may result in termination of services or contracts.
7. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and monitor site usage.
Cookies store information on your device to remember preferences.
You can disable cookies in your browser settings, but this may affect functionality.
We may use analytics data to understand and improve our services, but this data is typically anonymised.
8. Access and Correction
You have the right to:
Access the personal information we hold about you
Request corrections if information is inaccurate or outdated
Requests can be made by contacting us via the details below.
9. Complaints
If you believe we have breached the Privacy Act or mishandled your personal information, please contact us immediately.
We take all complaints seriously and will respond promptly.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Continued use of our services indicates acceptance of any revised policy.
11. Contact Us
If you have any questions, requests, or complaints about your privacy, please contact:
SHYFT Agency Pty Ltd
Email: info@shyftagency.au
Phone: 02 80513121
Website: www.shyftagency.au