All staffing bookings must be paid in full at the time of scheduling.
Your booking will not be confirmed until payment has been successfully processed.
All bookings are non-refundable. 100% of the payment will be retained by SHYFT Agency if the booking is cancelled for any reason.
Exceptions to this refund policy are at the sole discretion of SHYFT Agency and will only be considered in documented extreme circumstances (e.g. medical emergencies).
Changes to bookings must be requested with at least 24 hours’ notice. Approval of changes is not guaranteed and is subject to staff availability.
Same-day cancellations, no-shows, or failure to provide minimum notice will result in full forfeiture of payment.
SHYFT Agency reserves the right to refuse or cancel any booking at its discretion.

Payments made to SHYFT Agency secure staff members for your requested shift. Once confirmed, this booking blocks the staff member’s availability for other clients.
100% of the fee is non-refundable if you cancel your booking, regardless of reason, except in cases of documented extreme hardship approved by management.
Rescheduling requests will be accommodated where possible but are not guaranteed.
Any approved refund is at the sole discretion of SHYFT Agency and may be subject to administration fees.

Clients must provide accurate, complete, and up-to-date information at the time of booking, including practice name, address, shift times, role details, and any specific requirements.
Clients are responsible for ensuring that the work environment meets all relevant Australian health, safety, and legal standards.
Clients agree to provide appropriate induction, training, and supervision as required for the role.
Clients agree to treat SHYFT Agency staff professionally, respectfully, and without discrimination, harassment, or bullying of any kind.
Any form of unsafe work practices, discrimination, harassment, or bullying directed toward agency staff will result in immediate termination of services without refund.
Clients are responsible for all legal obligations, including Fair Work compliance, appropriate award rates, and superannuation if directly employing staff beyond the scope of agency shifts.
Clients agree to notify SHYFT Agency immediately of any incidents, injuries, hazards, or complaints arising during a shift.

All staff engaged through SHYFT Agency are expected to conduct themselves with the highest standards of professionalism, punctuality, and courtesy.
Staff must arrive on time, in appropriate attire, and ready to work for the full scheduled shift.
Staff are required to follow all reasonable client instructions, workplace policies, and safety procedures.
Staff must maintain strict confidentiality regarding any patient or practice information encountered during the shift.
Staff must report any incidents, hazards, injuries, or issues to SHYFT Agency as soon as practicable.
Failure to meet these professional standards may result in removal from the agency’s roster.

SHYFT Agency acts as a placement and coordination service and is not the direct employer of staff once placed within client practices unless otherwise agreed.
SHYFT Agency is not liable for any direct, indirect, or consequential loss, injury, or damage arising from the conduct of staff or the client practice.
Clients and staff acknowledge that they remain responsible for compliance with all applicable workplace laws, regulations, and professional standards during the placement.
SHYFT Agency reserves the right to remove or refuse service to any client or staff member who breaches these terms, behaves inappropriately, or compromises health and safety

Clients agree to provide a safe working environment in compliance with all relevant Australian workplace health and safety laws.
Clients must ensure staff are briefed on any site-specific risks, procedures, or expectations before commencing work.
Clients agree to identify and mitigate any hazards to the best of their ability.
Staff must comply with all safety procedures and immediately report any hazards or incidents to the client and SHYFT Agency.
SHYFT Agency will support incident reporting and investigation in line with legal obligations and best practice.

SHYFT Agency collects and retains client and staff information for the purpose of coordinating staffing placements and maintaining professional records.
Personal information will be handled in compliance with the Australian Privacy Act 1988 and any applicable state privacy laws.
Staff are required to maintain the confidentiality of any patient or practice information accessed during shifts.
Clients are required to respect the confidentiality of staff personal information and agency records.

8. ACCEPTANCE OF TERMS

By making a booking with SHYFT Agency, you acknowledge that you have read, understood, and agree to abide by these Terms & Conditions and the agency’s Policy & Procedure.
These Terms & Conditions may be updated from time to time. Continued use of our services constitutes acceptance of any revised terms.
9. Conversion / Permanent Hire Fee
If a client wishes to employ a SHYFT Agency staff member directly, either on a permanent or fixed-term basis, the client agrees to pay a conversion fee equal to 25% of the staff member’s anticipated annual remuneration.
This fee is payable within 14 days of the staff member’s commencement date with the client.
The conversion fee reflects the time and cost involved in sourcing, screening, and placing quality staff. It applies whether the client hires the staff member during or within six months after the last assignment provided by SHYFT Agency.
Exceptions or alternative arrangements may be negotiated in writing at SHYFT Agency’s discretion.